At Scratch Verse, we take great pride in the quality of our products. As a growing brand; we currently do not accept

returns or offer refunds once an order has been placed.
However, if you receive an item that is damaged or defective we’re happy to offer an exchange for the same product

How to Request an Exchange:
•Contact us within 48 hours of receiving your order.
•Email us at info@thescracthverse.com with your order number and clear photos of the issue.
Exchange shipping charges may apply in rare cases such as remote areas or repeated requests.
Once reviewed and approved, we will guide you through the exchange process.
We appreciate your support and understanding as we continue building Scratch Verse.